joy77's Privacy Policy

1 Data Collection

We collect the following types of information when you open an account on the joy77 platform and when you use our services:

1.1 Information You Provide Directly

Information you voluntarily provide when you register on our platform or manage your account:

• Full name, date of birth, and gender
• Email address and mobile number
• Current address and nationality
• Documents required for identity verification (such as a national ID card)
• Payment-related information (such as bKash, Nagad, or Rocket account numbers)

1.2 Automatically Collected Information

Some technical information is automatically collected while you use the platform:

• IP address and device type
• Browser type and operating system
• Activity history on the platform and session data
• Transaction history and gaming activity
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Use

joy77 uses your personal information only for the following lawful purposes:

2.1 Service Delivery and Operations

We use your information to create, manage, and verify your account; process deposit and withdrawal transactions; personalize your gaming experience; and provide customer support.

2.2 Security and Compliance

We process your information to prevent fraud, ensure account security, and comply with responsible gaming policies. This information is also essential for age verification (confirming 21+) and identity verification.

2.3 Communication and Notifications

We use your contact information to notify you of important account-related updates, transaction confirmations, and new platform features. You may opt out of receiving promotional messages at any time.

2.4 Platform Improvement

Collected data is used to analyze user experience and improve the quality of our platform's services, add new games and features, and resolve technical issues.

3 Data Security Measures

joy77 uses the latest technology and methods to protect your information. Our technical security layers include:

• SSL Encryption: All data exchanged between you and our servers is protected by SSL (Secure Sockets Layer) encryption.
• Firewall Protection: Our servers are protected by a robust firewall system that prevents unauthorized access.
• Data Encryption: All sensitive information stored is kept in encrypted form so that unauthorized individuals cannot read it.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
• Restricted Access: Only authorized staff may access user information, and only when necessary.

Even so, it is not possible to guarantee complete security when transmitting data over the internet. You are therefore also requested to keep your account password confidential.

4 Sharing Information with Third Parties

joy77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers in order to complete your deposit and withdrawal transactions. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

Technology service providers engaged to operate our platform (hosting, analytics, etc.) may only receive the information necessary for service delivery. They may not use this information for any purpose of their own.

4.3 Legal Obligations

We may be required to provide your information in order to comply with a lawful order from a competent court or authority. In such cases, we will always provide only the minimum information necessary.

5 Cookies Policy

The joy77 website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyze platform usage to improve the quality of our services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

6 Data Retention Period

joy77 retains your personal information only for as long as necessary. Generally:

• Information for active accounts is retained for the entire duration that the account remains active.
• Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations.
• Records of financial transactions are retained in accordance with applicable legal requirements.
• Once the required retention period has ended, your information is securely deleted or anonymized.

7 User Rights

As a user of joy77, you have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. For any questions on this matter, please contact our support team.

7.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to fully delete some information.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of promotional communications.

8 Minors' Privacy

The joy77 platform is intended only for individuals aged 21 or older. We do not knowingly collect any information from minors. If a user opens an account in violation of the age limit, we reserve the right to close that account and delete any stored information. If you believe a minor is using our platform, please notify our support team immediately.

9 Third-Party Links

The joy77 platform may occasionally contain links to third-party websites. We are not responsible for the privacy practices of these external sites. It is recommended that you read the privacy policy of any third-party site before visiting it.

10 Changes to This Policy

joy77 reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the platform and the "Last Updated" date at the top of the document will be revised.

If you continue to use the platform after this policy is updated, you will be considered to have accepted the revised policy. It is therefore recommended that you revisit this page from time to time.

11 Contact Us

If you have any questions, requests, or concerns regarding this privacy policy, please contact our support team. joy77's support team is available seven days a week, 24 hours a day, in both Bengali and English.